Claims and complaints arising regarding services rendered by the company are satisfied according to the following Appendix 9 of Charter 8/03 “Publication of data by banks, credit organizations, insurance brokers, investment organizations, the Central Depository and payment and settlement organizations, engaged in money transfers”, which was ratified on June 2, 2009 by the decision N 166-Ն of the Central Bank Board, and Appendix 2 to the Central Bank Board’s decision N 225-Ն of July 28, 2009. 

Appendix 9 – 1
Appendix 9 – 2
Appendix 2 – 1
Appendix 2 – 2

You can send your complaints in both electronic and paper form to e-mail and postal addresses, which are mentioned in  «Contacts» section.

You can find the claim form below:

Claims and complaints form

Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.